Privacy Policy

How we collect, use, and protect your personal information

Last Updated: March 2026

1. Information We Collect

When you make a reservation through our website, we collect the following personal information:

  • Full Name - To identify and address you during your stay
  • Email Address - To send booking confirmations, cancellation notices, and important updates
  • Phone Number - To contact you regarding your reservation (Philippine format: +63 or 09XX)
  • Booking Details - Check-in/check-out dates, number of guests, room preferences, and special requests

2. How We Use Your Information

Your personal information is used exclusively for the following purposes:

  • Processing and managing your room reservations
  • Sending booking confirmation and cancellation emails
  • Contacting you about your upcoming stay or any reservation changes
  • Improving our hotel services and guest experience
  • Maintaining internal records for reporting and analytics

3. Payment Information

Uptown Hotel Daet does not collect or process any online payment information. All payments are collected in person at the hotel during check-in. We do not store credit card numbers, bank account details, or any financial data through our website.

4. AI Chat Assistant

Our website features an AI-powered chat assistant to help answer questions about our hotel, rooms, and services. Chat conversations may be temporarily stored to maintain context during your session but are not permanently linked to your personal identity. Chat history is periodically cleared from our system.

5. Data Storage and Security

Your personal data is stored securely on our local server infrastructure. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of electronic storage is 100% secure.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared in the following circumstances:

  • When required by Philippine law or legal process
  • With email service providers solely for the purpose of sending booking-related notifications

7. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to the processing of your personal data
  • Lodge a complaint with the National Privacy Commission

8. Data Retention

We retain your booking records for up to two (2) years after your last stay for operational and legal purposes. After this period, personal data is securely deleted or anonymized.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: daetuptownhotel@gmail.com
  • Phone: +63 (0962) 935 7499
  • Address: Maharlika Highway, Brgy Mancruz, Daet, 4600 Camarines Norte, Philippines